People & society

In addition to its investment in the Belgian economy, Belfius has a long tradition of supporting social projects through Belgian, relevant, long-term partnerships – a tradition that is fully in line with our strategy. 

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The sponsorship policy conducted by Belfius (head office) at national level is determined well in advance. As part of this policy, amounts are allocated each year to specific projects.

In particular, we sponsor the Royal Belgian Hockey Association, Viva for Life, JEZ! and the Special Olympics. These are all projects on a national scale involving a commitment to society.

Would you like to sponsor a local event or association? Or do you need tombola prizes/gadgets for your sports club, youth movement or local event? If you do, please contact your local branch.

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• Social products
  To help the PCSW social service centres in their work, we have developed a series of specific banking products in conjunction with them to make it easier for people in difficult situations to access basic banking services.
• Campus 19 
  Belfius sponsors this innovative school at which young people aged 18 to 30, with no qualifications required, can learn computer coding.
• Hamster leases
  We support this concept, which enables people who rent an energy-efficient house or flat to buy it at a later stage for a price agreed in advance, minus the rent they have already paid.
• Da’s Geniaal! / C’est génial
  we are associated with Da’s Geniaal! / C’est génial!, an association whose aim is to encourage the interest of all children aged 10 to 14 in STEM subjects STEM (Science, Technology, Engineering & Mathematics) 

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• Focusing on maximum employability: the world is changing at breakneck speed and our aim is to help all our employees keep up the pace. Under the slogan ‘Driving your career forward’, Belfius seeks to maintain a climate of open, constructive and continuous exchange and feedback.
• Lifelong learning and leadership development: we offer our employees a wide range of training programmes and give them the opportunity to develop their leadership skills. We want every employee to spend at least 5% of their time learning new skills and abilities. We encourage managers to act sustainably, while promoting sustainability and including non-financial criteria in their variable remuneration.
• A modern, motivating working environment. In addition to a working environment that is fully up to date and geared to today’s expectations (digitalisation and flexibility in terms of where and when you work), our buildings offer areas for sport and relaxation, such as a fitness room.
• An active policy on diversity:

1. Measuring customer satisfaction
   Customers are at the heart of our strategy at Belfius. For that reason, we regularly measure their level of satisfaction, both on the Retail side and on the Public, Social & Corporate side. In 2023, we achieved an overall satisfaction rating of 94%.
2. Handling complaints
   Firmly focused on customer satisfaction, Belfius pays close attention to all complaints received. Our complaints-handling system ensures that each case is analysed in conjunction with the bank’s various entities.
3. Data confidentiality
   Respect for privacy and the protection of personal data is an essential commitment at Belfius. Each of our processes takes into account the General Data Protection Regulation (GDPR), which all our employees are familiar with.
4. Cybersecurity, our responsibility
   Digitalisation goes hand in hand with constantly evolving cyber risks. For Belfius, it is essential for us to guarantee a high level of performance in terms of IT security.

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