A responsible bank and insurance company

Responsible management is first and foremost the concern of the company. But the commitment of every employee is also crucial.
 

• We apply all laws and regulations to the letter and respect the rules and practices that apply in the financial sector. These are set out in our Compliance Charter and our Integrity Policy. We are committed to ensuring that all our employees are protected by laws and regulations and we expect everyone to adhere strictly to the provisions of our Compliance Charter and Integrity Policy.
• In their interactions with customers and partners, we expect a professional, responsible and honest attitude from every employee. The relationship between Belfius and its employees – as well as between employees themselves – is based on integrity, loyalty, transparency, professionalism and mutual respect. It is no easy task to translate these principles into directives, but we have formulated clear and transparent guidelines that apply to everyone.
   

View the list of all our Policies & Charters. 

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• Belfius intends to be a responsible taxpayer, that takes account of the interests of all the parties involved: employers, customers, shareholders, the public authorities and society as a whole.
• Belfius complies strictly with all the laws and tax-related procedures that apply to the Bank and always refrains from any collaboration in fraud.
• Belfius will withhold the taxes and levies owed by the customer and pay them to the tax authorities, as required by law. It will transmit information to national and foreign tax authorities, with the utmost respect for the privacy of its customers.
• Belfius organises its activities in a tax-efficient manner, as a good manager. Each activity must be based on valid considerations, as well as be relevant and transparent.
• Belfius has no intention of establishing its business in tax havens. For its commercial activities, Belfius focuses solely on the Belgian market. For some very specific activities in our business, we maintain entities in Luxembourg and Ireland (more details on this topic in the 2023 annual report).
   

Our fiscal policy, as well as its objectives, rules and responsibilities, is set out in detail in the Tax Policy for the Belfius group.

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Taking full advantage of our financing capacity to facilitate projects and initiatives that have a positive impact on Belgian society is the very essence of our mission. Belfius customers can count on the fact that virtually all of their savings are reinvested in Belgium’s society and economy in the form of loans to households, the self-employed, SMEs and large companies, as well as to local authorities, schools and care centres. The graphic below provides an illustration.

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Belfius seeks to play a leading role in the transition to a more sustainable society and economy. This requires having a clear-cut position on what we want to do – and what we don’t want to do. This is the purpose of our Transition Acceleration Policy (TAP), adopted in 2021. TAP is the sector-specific ESG policy applied by Belfius. As part of this policy, Belfius takes a position on the economic activities that it considers to be totally or partially unsustainable. See our sector-specific ESG policy.

Belfius is a signatory to a number of sustainability guidelines issued by various international bodies:

• The United Nations Global Compact (UNGC)
• The United Nations Principles for responsible banking (UNEP FI PRB)
• The United Nations Principles for sustainable insurance (UNEP FI PSI)
• The Principles for Responsible Investing (UN PRI)
   

We believe that it is our duty to respect and protect the human rights of individuals, whether they are our customers, employees or simply members of society in general. Our commitment to human rights goes to the heart of our ambition to be “Meaningful and Inspiring for Belgian Society. Together”. We have enhanced our human rights policy to bring it into line with the minimum standards on human rights and the rights to work determined by the Minimum Social Safeguards – MSS) of EU taxonomy.